Privacy policy

Last updated: April 28, 2026

This Privacy Policy describes how Cmatrend (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cmatrend.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

 

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to:

  • Communicate with you and provide customer support.

  • Improve and optimize the Services.

  • Comply with legal obligations and enforce our terms of service.

  • Protect the security of our Site and our users.

3. What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site.

Information We Collect Directly from You

  • Contact details: Name, address, phone number, and email.

  • Order information: Billing address, shipping address, payment confirmation, and phone number.

  • Account information: Username, password, and security questions.

  • Shopping information: Items viewed, cart contents, and loyalty program data.

  • Customer support information: Information included in communications with us.

Information We Collect about Your Usage

We automatically collect "Usage Data" through cookies and similar technologies. This includes:

  • Device and browser information.

  • IP address and network connection details.

  • How you interact with our Site (pages clicked, time spent).

Information We Obtain from Third Parties

  • Service Providers: Such as Shopify, who power our store.

  • Payment Processors: Who collect payment information (e.g., credit card details) to fulfill orders.

  • Marketing Partners: Who provide us with information to help tailor our advertisements.

4. How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, and manage your account.

  • Marketing and Advertising: To send promotional communications and show you relevant ads.

  • Security and Fraud Prevention: To detect and investigate malicious or fraudulent activity.

  • Communication: To provide support and maintain our business relationship.

5. Cookies

We use Cookies to power our Site, remember your preferences, and run analytics. You can manage your Cookie preferences through your browser settings, though some features of the Site may not function properly if Cookies are disabled. For more information on Shopify-related cookies, visit Shopify's Cookie Policy.

6. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Vendors: Third parties who perform services like shipping, data analytics, and payment processing.

  • Business Partners: For marketing and advertising purposes.

  • Compliance/Legal: To comply with law enforcement, respond to subpoenas, or protect our rights.

  • Corporate Transactions: In the event of a merger, sale, or bankruptcy.

7. User Generated Content

If you post product reviews or other content in public areas of the Site, that information will be accessible to the public. We are not responsible for the privacy of information you choose to make public.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access/Know: The right to request a copy of the data we hold.

  • Delete: The right to request we erase your personal information.

  • Correct: The right to update inaccurate information.

  • Opt-out: The right to unsubscribe from marketing emails.

To exercise these rights, please contact us using the information provided below.

9. Security and Retention

While we implement security measures to protect your data, no system is 100% secure. We retain your information only as long as necessary to provide our Services, comply with legal requirements, or resolve disputes.

10. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Cmatrend Address: Jalalpur Jattan, Gujrat, Pakistan

 Email: info@cmatrend.com

 Phone: 03314535432